Shop OPSEU FAQsFrequently Asked Questions:
How much does shipping cost?Shipping costs are calculated based on your specific delivery address and will show information for any delivery method you choose. You will receive shipping confirmation when your package goes out.
Can I ship my order to more than one address?No, each order must be shipped to a single address. If any part of your order is intended to be shipped to a second address, please place that order separately.
How do I change my password?To change your password, click on ‘Your Account’ in the top right hand corner. Click on Password. Enter your new password, and confirm the same password below to update.
How do I reset my password (forgot password)?To reset your password, click on ‘Login’ in the top right hand corner. Click on ‘Forgotten Password’ under the Password field. Enter the email address you used for your account and click ‘Continue’. You will then receive an email with a link. Click on the link and follow the instructions on-screen to set a new password. Once the new password is set, log in using your new password on the Login page.
What sizes are available for Shop OPSEU products?For Shop OPSEU apparel, sizes range from Small to 5XL. Accessories such as caps, beanies, or scarves are one size. For tips on sizes and measuring, our Sizing Chart is available on each product page.
How do I use a gift certificate?Before you checkout, you will be prompted to ‘Use Gift Certificate’. Enter your gift certificate code in the space provided. If you have multiple gift certificates, click on the plus (+) sign to enter more. Click ‘Apply Gift Certificate’ to continue.
What is the return/exchange policy for Shop OPSEU?Refunds are only available for online purchases returned by mail, if the product which has been delivered to you is either damaged or incorrect. Online purchases made through Shop OPSEU are valid for exchange, credit, or refund within 14 days from the ship date. Orders which are returned because they are incorrect must be returned unwashed and unworn (for apparel), undamaged, with tags attached.
How do I return an order?To return an order, please follow these steps:
1) Download the Customer Return Form and fill it out with details of your return, noting the quantity and reason(s) for return.
2) Await a reply from a Shop OPSEU Customer Service Representative
3) If your return request is accepted, you will be provided with a return shipping label.
4) Pack and seal your return securely, in the original package if possible.
5) Affix your Canada Post return shipping label to the packaging, and make sure no other labels are shown.
6) Take the package to your nearest Canada Post outlet or mailbox.